We want you to be completely satisfied with your House of Koyomi art print. If you're not entirely happy with your purchase, we offer our Serenity Guarantee: a simple 30-day return policy for a full refund.

We want you to love your artwork — but if something isn’t right, we’re here to help.

If your item arrives damaged or there's a problem with your order, please reach out to us within 14 days of delivery. We’ll either send a replacement or issue a refund, depending on your preference.

We’re only human — and so are our print and delivery partners — so while it’s rare, mistakes or damages can occasionally happen. If something’s not right with your order, we’re truly sorry and here to make it right.

If your artwork arrives damaged or incorrect, just reach out to us within 30 days of delivery. A few quick photos really help us speed things up. We’ll happily send you a free express replacement.

Prefer a refund instead? No problem - just let us know.

💡 Please note: If an order couldn’t be delivered due to incorrect address info or was not collected in time by the customer, we’re happy to resend it - but we may ask you to cover the additional shipping costs in that case.

We totally get it - sometimes things change. Once your order has been sent into production, it’s already moving through a fully automated process with our print and shipping partners, which makes changes or cancellations tricky - but not always impossible.

If you need to update your shipping address or made a mistake during checkout, reach out to us as soon as possible and we’ll do our best to help before the order ships.

For address updates, please include the full revised details

You can contact us through our contact page, the chat or reach out at info@houseofkoyomi.com! We will be happy to assist you.

Yes, we ship worldwide! Shipping costs will apply and are calculated at checkout based on your destination. To ensure the correct shipping rates and available products are shown, please select your country and preferred currency from the dropdown menu - either at the top of the page or in the footer.

We also run seasonal discounts and promotions, so stay tuned for exclusive deals!

Each House of Koyomi art print is carefully produced to order using premium materials and undergoes our thorough quality inspection process.

United States Delivery

• Free Shipping on orders over $100
• US Delivery time: 4-7 business days
• International Delivery time: 6-8 days

Production Time

Your art print is created with care in 2-3 business days.

This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Please Note: Delivery times are estimated and may vary during high-volume periods.

Orders are shipped from print labs in the United States and Europe.